PPP Error saving to PDF files

On November 17, 2015 Microsoft released a Windows update (KB3102429) that causes a conflict with Crystal Reports; a 3rd party piece of software that Personal Property Pro uses to preview, print, and save returns as PDF files . While you can still preview and print returns within Personal Property Pro, if this Microsoft update is installed you will get an error when trying to save a return as a PDF file or when trying to export a form (while previewing it) to a PDF file.

KB3102429 (click here for details regarding this update) supports Azerbaijani Manat and Georgian Lari currency symbols in Windows. From our testing, this update appears as an 'Important' update on Windows 8 (not 8.1) and as an 'Optional' update on all other operating systems we tested (Win 7.1 Pro, Win 8.1 Pro, 2008, 2008 R2, 2012 and 2012R2).

This MIcrosoft update installs new versions of certain fonts that are causing the issue. If you save returns as PDF files within Personal Property Pro, you can do either method below to resolve the issue.

UPDATE: On January 19, 2016 Microsoft re-released KB3102429 (v2) and in their 'Issues that are fixed in this update' section they now state that this (updated) update fixes the errors that were being generated (created by the original update) in Crystal Reports. When this update was initially released they stated that it caused issues exporting from Crystal Reports. So the issue may have been resolved and you may not need to do anything.

Method 1:

Install an earlier set of the font files that are causing the issue.

    1) Make a backup copy of your existing fonts below in case you need to reinstall them:
        Go to C:\Windows\Fonts\
        Locate and highlight the following font files (all ARIAL, COURIER and TIMES NEW ROMAN fonts):
        ARIAL.TTF
        ARIALBD.TTF
        ARIALBI.TTF
        ARIALI.TTF
        COUR.TTF
        COURBD.TTF
        COURBI.TTF
        COURI.TTF
        TIMES.TTF
        TIMESBD.TTF
        TIMESBI.TTF
        TIMESi.TTF
        After they are all highlighted, right click one of the font files and click 'Copy'.
        Create a new folder somewhere, open the new folder, right click and click 'Paste' to save them.
    2) Download the font files here and save this file in another new folder somewhere such as your desktop.
    3) Once downloaded, open the folder, right click the file Fonts.zip, and click 'Extract All...'

    4) Extract the files to the same folder (example: 'C:\Desktop\Fonts\' below)

    5) Click 'Organize' and then 'Select All' to select all 12 font files.

    6) Right click any of the 12 font files and then click 'Install'.

    7) Check the checkbox 'Do this for all selected items' and then click 'Yes'.

    8) The font definitions will be installed on your PC.

    Once the process has been completed you will be able to export returns and forms to PDF files as normal.
    With these fonts in place there is no need for you to remove the Windows Update responsible for the original conflict in Method 2.

Method 2:

Uninstall Windows Update KB3102429, then run Windows Updates (without installing anything), 'hide' Microsoft Update KB3102429 so that your computer doesn't reinstall it again, reboot your computer. This should roll back your fonts to an earlier version you had on your computer.

    1) To remove the update, go to "Control Panel" > "Programs and Features" > "View Installed updates"

    2) In the list find the entry "Update for Microsoft Windows(KB3102429)". Right click on this and uninstall it.

    3) Once removed, restart your PC and you will be able to export or save to PDF files as normal.
        PLEASE NOTE: The Microsoft Update process WILL attempt to install this update again unless it is downloaded and 'hidden'.
        Please seek advice assistance from your IT support to ensure this update is prevented from being re applied at a later date, otherwise this problem will re occur.
        IT assistance: To hide this update, after running Windows Update and retrieving a list of possible updates to install, locate 'Update for Microsoft Windows(KB3102429)', right click it and click 'Hide Update'. Microsoft Update will no longer try to install this update once this has been hidden.

If you have any further questions feel free to call us at (918) 252-1157.